Common Technology Problems Solved By an MSP
In today’s digital world, technology plays a big part in driving business growth. However, many companies are facing technology challenges that they aren’t always prepared to address on their own. That’s where a Managed Services Provider (MSP) can be a gateway to increased growth, revenue, and profitability.
What is a managed services provider?
A managed services provider remotely manages your IT and end-user systems. It is a term that encompasses many IT services that focus on providing the best IT support possible. At the same time, working with an MSP can solve many of the common technology problems facing businesses today.
The Problem: A need for improved security
Cybersecurity is a high-priority issue for every company today due to the increase in the number and severity of recent cyberattacks. No company is exempt – and the impact can be devastating. In 2017, cyberattacks cost SMBs an average of $2,235,000.
Company leaders are looking for cost effective ways to protect themselves to increase their peace of mind, avoid downtime, and to comply with regulatory requirements.
Working with an MSP gives you:
- Access to more sophisticated cloud security systems
- Access to highly-trained security specialists
- Complete cloud backup services
- Proactive services designed to protect you from cyberthreats
The Problem: Backup and disaster recovery
As companies depend more on technology to complete normal business processes, the thought of extended downtime or losing all of your data is frightening. Therefore, developing an effective disaster recovery plan is a high priority for many companies.
Your data is arguably your most critical asset. The results of losing access to that data can be devastating. According to the experts, approximately 25% of businesses won’t reopen after a significant disaster. The statistics get worse for companies that experience a disaster, but don’t have a recovery plan. Forty-three percent of those businesses won’t survive.
Working with an MSP, you’ll tap the expertise you need to:
- Identify all the possible threats you face
- Identify an emergency communication plan and a recovery team
- Develop an evacuation strategy
- Develop a business continuity plan
Once your disaster recovery plan is in place, an MSP can provide the capacity for backing up your data, the resources to implement your recovery plan, and help you stay in business if a disaster does strike.
The Problem: Avoiding downtime
Downtime is always a threat. The result may be the postponement of an important client presentation, or a delay in filling orders.
Equipment failures happen to everyone. Networks go down, and a hard drive crashes every 15 seconds. Besides that, almost 40% of SMBs don’t back up their data. There is no option for switching over to a redundant system, and many SMBs don’t have the budget to put a redundant system in place to begin with.
Working with an MSP, you’ll have highly-trained technicians who make sure your systems are operating at peak efficiency. An MSP can offer the type of redundancy that will keep you working even if technical failures occur.
MSPs will also quote guaranteed uptimes. With the resources at their disposal, they have the horsepower they need to meet those guarantees.
The Problem: Need to get better at identifying root causes
It’s not always possible for SMBs to develop an IT department with the resources to take care of regular maintenance, support users, and spend the time to analyze a system problem and identify the root cause.
The result is that the unsolved root cause continues to cause problems repeatedly. Users get frustrated and the IT staff waste time correcting symptoms of the same problem.
An MSP has the resources and knowledge required to take the time to drill down into a symptom to find the root cause and fix it.
The Problem: IT staff doesn’t have time for strategic work
Since technology is so integral to a company’s growth, it’s critical that the IT staff focuses on driving innovation. Unfortunately, for many SMBs, that’s nothing more than a pipe dream. The day-to-day requirements that keep your systems running and your users happy don’t allow the staff to spend a great deal of time on value-added projects.
MSPs offer an easy way to resolve that problem. With an MSP managing your systems, your staff will have the time they need to continue innovating. In fact, industry experts have found that of those businesses that work with an MSP, only six percent eliminated its IT staff. Fifty-three percent of those businesses kept its IT department as it was originally.
The Problem: Finding ways to reduce IT costs
Every business wants to reduce costs, but it’s often more important for SMBs. A lean SMB doesn’t have many places where cost cutting is reasonable.
Working with an MSP is one way to reduce costs without reducing the benefits the business gets from using technology. An MSP can achieve economies of scale in terms of acquiring software, hardware, and experienced IT staffers.
The fees paid to an MSP are typically fixed, which provides you with predictable monthly costs. And, those fees are typically accounted for as operating expenses vs. capital expenditures.
In the end …
These are just some of the problems an MSP can solve for you. In the process, you’ll be able to redirect internal resources to continue the growth and profitability of your business.
If you would like to explore the specifics of how an MSP could contribute to the long-term health of your business, contact us today for more information.