A managed service provider should be like your tech best friend. Would you continue to be best friends with someone if they continuously let you down, deceived you, or didn’t respect you? Of course not! Just as friendships have expectations, so does a partnership with your MSP. Here are a few “make or break” points that you should monitor.
Break: You still have tech problems
Tech problems are precisely what an MSP should help you avoid. MSPs are staffed with the best tech experts out there, and it is their duty as your partner to keep your system up and running without fault. However, technology isn’t perfect, and it’s understandable if it has a hiccup or complication at some point. That’s just the way things work. When this happens, it is an MSP’s duty to take care of it for you. They should also offer you proactive services that are constantly scanning your system for potential danger and addressing what they find immediately. According to a recent report by SecurityIntelligence, 41% of all ransomware attacks analyzed in 2020 targeted organizations with operational technology (OT) networks.
Most of the time, managed service providers stop the danger before it can even hit and cause harm. This significantly reduces the chance of having tech problems and system downtime, all while saving you money. If you are continuously experiencing IT problems, that’s definitely a breaking point for your MSP partnership.
Make: Your infrastructure and overall operations are improving
As mentioned in the previous section, you’re dealing with tech experts when you turn to an MSP. Not only do they look after your technology, but they assess your specific situation to make sure you have services custom to YOU and YOUR needs. For example, here at AppSolute, we will custom tailor our solutions to your network and how it operates. We will also suggest services we think will help your network improve, like automation to take care of those daily, time-consuming tasks. We’ll also meet any IT demands you may require and scale to your needs. This flexibility and constant monitoring and maintenance will improve your overall productivity, efficiency, and profits.
Break: Your MSP and IT budget is unpredictable
There are a variety of pricing models used by MSPs and their customers. Arguably, the largest selling factor of managed services is their monthly, flat-rate IT. This makes budgeting easier and eliminates the chance of surprise service costs. If you continuously reach into your wallet for various IT demands and requests, your MSP isn’t doing its job and fulfilling its promise.
Break: You don’t have the answers you need
Another part of an MSP bundle is a 24/7/365 help desk. We’re available for you whenever you need us to be, and that’s something we take seriously. If you don’t have that constant assistance from your trusted partner, they shouldn’t be so trusted anymore.
Make: You have a trusted partner
An MSP should be more than just a service provider. An MSP should be a partner that you form a strong relationship with, and at AppSolute, we strive to become long-term partners with our clients. We view it like this: architecting shared success. It’s our responsibility to make sure you succeed. We will remain by your side through any issue or complication, refusing to leave until it’s solved and all is well. That’s the type of mentality that an MSP should have, which should be the most significant “make” factor. Want to learn more about MSPs? Contact us – we’d love to chat!