Posts

4 strategic benefits of working with a managed IT services provider

Growing small and mid-sized businesses face many challenges that stand in between them and success. IT is the largest obstacle of all. SMBs without strong IT support and services are at a competitive disadvantage. Additionally, these firms are also far more vulnerable to everything from cyber attacks to natural disasters.

Working with a trusted managed IT services provider ensures SMBs can stay ahead of the game. If you’re a company with no on-site IT, enlisting a partner provides peace of mind when it comes to your technology and frees you to focus on more pressing issues.  

Even if you already have an IT department in place, a managed IT services provider can still help. For example, current staff can be allowed to pursue larger projects designed to spur business growth while the managed IT services provider focuses on day-to-day operations.

Whatever the case may be, SMBs can take advantage of several strategic benefits when working with a managed IT services provider.

Stay productive

As an SMB grows, issues such as downtime become more noticeable. Inefficiency is something that can stunt the progress of many SMBs, and there is nothing more inefficient than paying staff not to work.  

ITIC’s 2017 Reliability and Hourly Cost of Downtime Trends Survey found 47 percent of SMBs, companies with up to 150 employees, estimated that a single hour of downtime would cost their business $100,000 in lost revenue and end-user productivity. And according to research from the Aberdeen Group, businesses experience 14.1 hours of IT downtime annually.  

The cost of this downtime is significant for most SMBs even if it falls under these averages. This cost is why partnering with a managed IT services provider can make a huge difference. With proactive IT support along with constant monitoring, potential issues can be identified and eliminated. The money that would have been lost due to downtime can instead be re-invested into the company.

Your technology umbrella

Unpredictable weather can bring with it dire consequences for SMBs that are unprepared. According to the Federal Emergency Management Agency (FEMA), almost 40 percent of small businesses never reopen their doors after a disaster such as a hurricane or tropical storm. While these events used to be rare in New York City, strong storms with flooding are becoming a more common occurrence.   

And while the physical damage can be costly, it is the downtime and loss of data that dooms most SMBs. Without a comprehensive backup and disaster recovery plan in place, it can be difficult to get everything back up and running. This is where a managed IT services provider can be of use. By creating off-site or cloud backups, your data will always be available regardless of what your company faces. With these backups, you can minimize downtime and keep your business going in the face of adversity.   

Gain access to cutting-edge tools

Have you ever seen big businesses using IT devices and programs that you think would be great for your company? Well, partnering with a managed IT services provider can give you access to the same tools the big firms use without needing to make a significant investment. They can help create a proactive plan to ensure your business can utilize IT devices and programs that provide a competitive edge.

Protect yourself from cyber attacks

As an SMB acquires more data, cybersecurity is something that must be taken into consideration. The 2017 State of Cybersecurity in Small and Medium-Sized Businesses (SMB) report from the Ponemon Institute contained some staggering findings. More than 60 percent of SMBs surveyed said they had encountered a cyber attack. Of this group, 54 percent were victims of data breaches involving customer and employee information and the average cost of these attacks was more than $1 million when all factors were taken into consideration.

Strong security is another valuable strategic benefit of working with a managed IT services provider. They utilize virus and spam protection systems that work around the clock searching for threats such as ransomware that can derail your business at a moment’s notice.  

More importantly, you don’t have to worry about constantly upgrading your IT security as the managed IT services provider will be doing that automatically. Instead of cutting corners and possibly endangering your business with strained security measures, you get a robust security partner, allowing you to focus on important business decisions.

What are the 5 most compelling reasons for managed IT services?

What is it about managed IT services that make them so appealing to businesses?

For starters, they allow businesses to shed the tedious (and challenging) task of managing technology and put it in the hands of experts. Many companies are already working with a “reactive” IT provider to some degree – that is, someone who been coming in to fix things only after they’ve broken.

But managed IT services changes the break/fix dynamic by putting proactive care of technology first.

It’s a win-win for both customers and IT service providers alike. IT service providers get to build partnerships that help them grow and sustain their business. Similarly, business owners get to unlock multiple benefits that they’d otherwise never get.

Let’s take a look at 5 of those benefits.

1. Reduced costs

Here’s a core business truth – broken technology quickly racks up a hefty bill. Managed services give you access to a team of IT experts whenever you need them for a flat monthly rate. The costs are far less than an in-house team with similar experience or a break-fix provider that charges by the hour.

2. Improved security

It’s not always about keeping things operational. Managed service providers also take great care to keep both your hardware and your software secure from dangerous cyberthreats that could cost you dearly.

The average cost of a single cyberattack sits around $5 million, with $1.25 million – a quarter of the total – attributed to system downtime and another $1.5 million (30%) to IT and end-user productivity loss.

3. Expedited growth

Partnering with a managed service provider gives you access to tools that enable better growth and scalability. Having a technology partner that understands your business lets you gain a CIO that can roadmap and plan your technology to support your growth with ample documentation along the way.

Helpful: 5 Server Maintenance Tips and Tricks to Better Support Your Business

4. Expert collaboration

Many organizations assume that outsourced IT providers “take over” everything IT. In reality, that’s not always the case. Managed services agreements are built to customize offerings to the unique needs of each company.

“Co-managed IT services can provide businesses with a broad range of experience and deep bench of experts beyond that of the existing in-house staff.” – The Business Journals

Of course, while that can mean taking over every aspect of IT, it can also mean working with an established in-house team to complete projects and upgrades together.

5. Functional technology

There’s little worse than subjecting your staff to the tortures of working with old and outdated hardware. Managed service partners ensure that your office is using technology that fits within your budget … while being conducive to a productive and functional environment … and not one that incites rage.

Related: Common Technology Problems Solved By an MSP

Finding the right IT partner

Locating the right partner doesn’t have to be hard. It’s simply a matter of talking to a managed service provider and seeing how they can help you run your business better.

Of course, before you go seeking all the IT people in the Tri-State Area, you could always give us a shot. We can help you turn your technology into a powerful asset for your business growth.

Looking for more to read? Check out the 6 IT Best Practices for Your Business.